HELP & FAQs
SHIPPING / ORDER STATUS
CAN I GET BEVERLEY HALL SKIN CARE INTERNATIONALLY?
Yes! Beverley Hall ships internationally to 100+ countries.
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that item is back in stock, you’ll be the first to know.
HOW CAN I FIND THE STATUS OF MY ORDER?
To find the status of a particular order and view your Order History on the Order Status tracking page under MY ACCOUNT. Please note that the Order History will not be updated until the product(s) have shipped.
WHEN I PLACE AN ITEM IN MY SHOPPING CART, AM I GUARANTEED TO RECEIVE THE PRODUCT?
Placing the items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
MY ORDER IS MISSING AN ITEM.
If your order is missing an item, we might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact firstname.lastname@example.org with your order number and let us know which products you are missing.
WHEN WILL MY ORDER SHIP?
Beverley Hall Skin Care aims to ship out your order as quickly as possible. Orders typically take 2-5 business days to be packed in our warehouse, but it may take as long as 5-7 business days to leave our warehouse. After that, it will arrive to you based on the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships.
DO YOU SHIP TO P.O. BOXES?
Unfortunately, we are unable to ship to Post Office (P.O.) Boxes, APO, or FPO addresses.
WHERE DOES MY ORDER SHIP FROM?
All orders ship from our facility in Toronto, Ontario, Canada.
WHICH COUNTRIES DO YOU SHIP TO?
We offer international shipping, but at this time we are unable to ship to;
Afghanistan, Ascension, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Ghana, Guinea-Bissau, Iran, Kitibati, North Korea, Nauru, Pitcairn Island, Saint Helena, Saint Helena, Saint Pierre, Miquelon, Samoa, Sao Tome, Principe, Russia, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tristan da Cunha, Turkmenistan, and Tuvalu.
While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reason we will not issue a refund.
RETURNS & EXCHANGES
HOW TO I MAKE A RETURN / EXCHANGE?
We do not currently accept returns or exchanges. All sales are final.
WHAT IF I NEED TO MODIFY MY ORDER?
If you would like to modify your order and it has not yet been processed, please email email@example.com. Once your order has been prepped for shipping, it cannot be modified.
I RECEIVED A DEFECTIVE / INCORRECT PRODUCT
Please email us with a photo of your defective or incorrect item(s) along with your order number at firstname.lastname@example.org. We will gladly send you a replacement.
WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?
To register for a Beverley Hall Skin Care account, you just need to provide your name, email address, and password.
Other account information like shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.
I FORGOT MY PASSWORD, HOW DO I LOG IN?
Passwords are case-sensitive. If you have forgotten your password, please click on “Forgot your password? Below Log In, and follow the instructions to reset it. Please note that passwords are case-sensitive.
HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?
You can change your login email address and password by clicking on “My Information” within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.
WHERE ARE YOUR PRODUCTS MADE?
Our products are proudly made in Canada.
DOES BEVERLEY HALL SKIN CARE TEST ON ANIMALS?
Never. Beverley Hall Skin Care is a cruelty free brand. We never test products or ingredients on animals, nor do we allow suppliers to conduct animal testing on our behalf.
IS BEVERLEY HALL SKIN CARE VEGAN?
Yes. All products currently available at Beverley Hall Skin Care are vegan.
For more information on specific products, please refer to the ingredients list on the product pages.
DO BEVERLEY HALL SKIN CARE PRODUCTS CONTAIN PARABENS?
Beverley Hall Skin Care is paraben-free (and phthalate-free too).
WHAT ARE YOUR INGREDIENTS?
All ingredient information is listed in the description of each individual product. This information can be found when you click on any particular product.
HOW SHOULD MY PRODUCTS BE STORED?
It’s always best to store your products in a cool, dark and dry place like a bathroom cupboard.
HOW CAN I CONTACT CUSTOMER SERVICE?
Our customer service team is happy to assist you via email. You may contact our customer care team at email@example.com and please allow 24-48 hours for email response.
IS BEVERLEY HALL SKIN CARE BLACK-OWNED?
Yes, Beverley Hall Skin Care is proudly a black-woman owned company.
WHERE CAN I GET BEVERLEY HALL SKIN CARE?
Beverley Hall Skin Care is currently only sold at BeverleyHall.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept all major credit cards, (American Express, Discover, MasterCard and Visa), PayPal, Apple Pay, Shop Pay, Afterpay, and Beverley Hall Skin Care E-Gift Cards.
HOW DO I FIND OUT WHEN NEW PRODUCTS ARE RELEASING AND WHEN?
You can stay updated with our latest released by signing up for our mail list or by following us on social media.
WEBSITE ACCESSIBILITY STATEMENT
Beverley Hall Skin Care is committed to providing a website that is accessible to all audiences, regardless of technology or ability. As part of this, Beverley Hall Skin Care aims to conform to applicable guidelines, including WCAG 2.1 at levels A and AA.